tag:blogger.com,1999:blog-5008964430195994324.post4433585688894489603..comments2024-03-11T13:27:26.632-07:00Comments on Fountainhead: ITIL, ITSM, and the CloudKen Oestreichhttp://www.blogger.com/profile/13530514227192850735noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5008964430195994324.post-82908651722374995532016-03-02T05:05:33.850-08:002016-03-02T05:05:33.850-08:00the version 3 of ITIL, known as ITIL v3, was publi...the version 3 of ITIL, known as ITIL v3, was published. It comprised 26 processes and functions, assimilated under 5 volumes, arranged around the concept of service lifecycle structure Follow the link:-http://goo.gl/JWmUKHSSDN Technologies Pvt. Ltdhttp://www.ssdntech.com/itil-foundation-training.aspxnoreply@blogger.comtag:blogger.com,1999:blog-5008964430195994324.post-10632537096335184562008-11-13T07:18:00.000-08:002008-11-13T07:18:00.000-08:00There is a whole book published on this specific t...There is a whole book published on this specific topic - only the books title is a bit misleading: Cloud Computing Best Practices: Managing and Measuring Processes for On-demand Computing, Applications and Data centers in the Cloud with SLAs<BR/><BR/>On the one hand I think that ITIL is an important step in terms of developing a robust service offering whether it is in the cloud or not ...<BR/><BR/>However I have to say that the pragmatist view is based on context and Cloud's haven't crossed the chasm yet - so they've yet to be contextually relevant yet. I also wonder if ITIL 3.0 is sufficiently robust enough to support a completely dynamic and elastic hyper-composable service. The unknowns at this point seem to be greater than the known’s and ITIL serves the known environment well but does it really perform well when much of what is happening isn't defined when the framework is put in place? <BR/><BR/>-w<BR/><BR/><BR/>http://www.amazon.com/Computing-Practices-Measuring-Processes-Applications/dp/1921523190/ref=sr_1_1?ie=UTF8&s=books&qid=1226589103&sr=8-1Wayne Pauleyhttps://www.blogger.com/profile/13206552760222660937noreply@blogger.com