I am writing this on my way back from a speaking engagement at the IT Financial Management Association’s meeting in Austin TX where I discussed some new metrics and perspectives for measuring costs in shared IT infrastructures from Cassatt's perspective.
- ITIL and ITSM (IT Service Management): process is a big deal, especially to the bean counters. While most think ITIL handles technical processes like config. Management, it’s just as applicable to service and financial management.
- CBDBs – especially as they related to asset tracking and working capital
- Chargebacks – lots of conversation about these, but I bet only ½ to 1/3 of attendee companies actually do this
- True costs of IT – a major recurring theme. How cost is computed, allocated, and controlled.
- Change management – many agreed that change management is the largest cost sink-hole around. Controlling and tracking changes – especially unplanned changes – is the largest headache IT financial managers face
From a speaker perspective, there was a really healthy ratio of "end user" war stories: Steve Rossi, the CFO from the state of North Carolina; Arlan Holmes, the deputy CIO from the state of Missouri; Daniel Elvera, the director of IT Finance from First Data; Patricia Harceg, AVP from Wachovia; and dozens more.
The next ITFMA meeting is June 2-6 in Riverside CA - with another down-n-dirty agenda including more on ITIL and chargebacks.
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